Refund Policy

Last updated: 16-12-2025

Important:
Please read our returns policy carefully. No exceptions will be made as you have accepted the terms at the time of purchase.

Returns

Deadline:
You have 30 days after receiving your product to return it. If 30 days have passed, unfortunately we cannot offer refunds or exchanges.

Conditions:
The returned product must be in the same condition as you received it, unused and in the original packaging. For products where hygiene is important, they must be thoroughly cleaned before the return process begins.

Exceptions:
For hygienic reasons, some products cannot be returned, e.g. underwear, lingerie, tights, and certain personal care products.

Beginning the Process

If you wish to return a product, please send an email to:
info@grace-michael.com

Include:

  • Your order number

  • The reason for the return

  • A photo of the product in case of damage

  • Your contact details

Refund

Procedure:
After receiving and inspecting your return, we will send you an email approving or rejecting your refund. If approved, your refund will be automatically transferred to your credit card or original payment method within 30 days.

Delayed or No Refund:
If you haven't received a refund after 30 days, please check your bank account first. If you still haven't received it, contact us at:
info@grace-michael.com

Costs

Return Shipping Costs:
All customers are responsible for return shipping costs. We recommend using Track & Trace, as we are not responsible for lost returns.

Returns must be shipped to:
The return address will be provided by our customer support team after you contact us via email and your return request has been approved.

Return shipping costs start from EUR 20 and are the responsibility of the customer.

Exceptions

Defective or Incorrect Products:
If you receive a defective or incorrect product, we will send a replacement free of charge. If the issue occurs again, you will receive a full refund of the purchase price.

Cancellation:
Orders cannot be cancelled after they have been placed due to our automated system.

If you have any questions or need more information about our return policy, please contact us at:
info@grace-michael.com